Vowerole customer app
For a customer of a jewellery shop using Vowerole — not shop staff. Request it from inside the app, or by email.
Request it in the app. Open the Vowerole customer app, go to Profile → Delete account, and confirm with the one-time code sent to your registered email or mobile number. The same screen shows exactly what will be deleted and what your shop is required to keep.
Or by email. Write to tech@vowerole.com from the email address on your account, naming the shop, and we will raise the request on your behalf.
What happens next. Your shop is notified and can act on the request immediately. If it does not, a reminder is sent to the shop again after 3 days and after 10 days, and after 15 days with no action the request approves itself. Either you or the shop can still cancel during a 15-day cooling-off period that follows approval — nothing is deleted until that period passes.
What is deleted. Your name and contact details are replaced with an anonymous marker, and no further data is collected from you.
What the shop must keep. Bills, receipts and other documents your purchases and transactions are recorded on are a shop's statutory business record and stay — with your name removed — the same way an accountant keeps a ledger after a customer stops shopping there. Nothing about the amounts, dates or documents changes.
When it cannot proceed yet. The request stays open, reminders continue, but nothing is deleted while you still have gold or money with the shop: an active savings scheme enrolment, gold held under a pledge or scheme, a redemption in progress, or a booking that has not been fulfilled. Settle or close these with your shop first, or ask them to.
Changed your mind? Cancel the request from the same Profile → Delete account screen at any point before it is carried out.
Questions go to tech@vowerole.com.
